ClarityCompanion lifts customer experience across voice, chat, SMS, and email. It handles the repetitive inbound work so your agents can spend their time on the cases that actually need them, and every byte of customer data stays in Canada.
Live Demo
Greeting to resolution in under 40 seconds. No agent needed.
The Platform
Three things, done autonomously and in parallel. All from the IVR, CRM, and telephony stack you already run.
AI handles intake, triages intent, answers common questions, and only escalates when genuinely needed. One layer across voice, chat, SMS, and email. Handle time drops 60% or more.
Surface the right knowledge article, case history, or next-best-action to your human agents as they speak.
Every interaction, resolved or escalated, is automatically logged as a structured case in your CRM. Zero manual entry.
Hosted exclusively in Canadian cloud regions. Architected to meet PHIPA, PIPEDA, and HIPAA expectations, and built to SOC 2 Type II and WCAG 2.1 AA controls. Your data never leaves the country.
How it works
Four steps, no human in the loop until one is actually needed.
Voice or chat inbound hits your telephony system. ClarityCompanion activates immediately on the contact flow.
AI-powered orchestration understands the caller's need, searches your knowledge base, and determines the resolution path.
80%+ of requests are resolved autonomously. Complex cases are warm-transferred to a human agent with full context.
Transcript, resolution, sentiment, and follow-up tasks are written directly to your CRM. Automatically.
Security & Compliance
Hosted exclusively in Canadian cloud regions. Built to meet the requirements of PHIPA, PIPEDA, and HIPAA out of the box.