ClarityCompanion helps you use AI to lift customer experience across voice, chat, SMS, and email. It automates the repetitive work so your agents and customer-service reps can spend their time on the cases that actually need them.
Channels
Most contact centres juggle four inbound queues. ClarityCompanion runs the same AI across all of them, so the experience feels consistent whether someone calls, texts, chats, or emails.
AI voice agents answer inbound calls, identify intent, check your knowledge base, and resolve the 80% of requests that don't need a human. Natural conversation, sub-4-second response, graceful handoff when needed.
Web chat and in-app chat, handled by the same AI that runs the phones. Answers common questions instantly, collects the right info before a handoff, and keeps the same tone as your voice channel.
Two-way SMS conversations for appointment confirmations, reminders, status updates, and customer questions. Customers text like they text a friend; the AI answers in plain language.
Inbound email triaged, categorized, and answered or routed. The AI drafts the response in your brand voice, attaches the right policy docs, and only pulls in a human when the question genuinely needs one.
What's included
Every channel comes with the operations tooling behind it. Your agents get help in real time, your CRM gets every case logged for them, and your leadership gets the numbers that actually matter.
When a conversation reaches a human, they don't start from scratch. The AI follows along and surfaces the right answer, the right policy, and the right next action in the screen they already use.
Every interaction (resolved by AI or handed to a human) is written to your CRM as a structured case. Transcript, sentiment, intent tags, follow-up tasks, and resolution status, all without a keystroke from your team.
A dashboard that tells you what your customers actually want, where the AI succeeds, and where your agents need coaching. Built for operations leads, not data scientists.
Canadian data residency by default. PHIPA, PIPEDA, and Quebec Law 25 aligned. Role-based access, audit logs, configurable retention, and zero-training guarantees on your content.
Architecture
We don't replace your telephony, your CRM, or your knowledge base. We sit between them and make them smarter.
Native integration with cloud contact-centre platforms and any SIP-capable contact flow. The AI activates directly inside your IVR, no new phone numbers, no new routing.
AI models orchestrate every turn of the conversation, retrieve context from your knowledge base, and decide when to act, ask, or escalate. Hosted in Canadian cloud regions.
Modern CRMs, ITSM platforms, and HL7 / FHIR for healthcare. Knowledge bases read live, no stale embeddings, no nightly sync.
Every call becomes a structured case in your CRM with transcript, intent, sentiment, and follow-up. Your operations team keeps its existing reporting, its existing workflows, and its existing system of record.
Integrations
We're opinionated about the AI. We're not opinionated about your phone system or your CRM.