Municipalities and provincial agencies use ClarityCompanion to handle 311 intake, bylaw lookups, and service requests, in English, in French, at 3am, during a power outage, without overtime.
Public Sector Use Cases
Built with Canadian 311 operations in mind, not a generic IVR product retrofitted for government.
Potholes, trash pickups, parking complaints, bylaw violations, graffiti. The AI takes the request, geolocates the issue, and opens a work order in your asset management system, ready for dispatch.
Compatible with Cityworks, public-sector CRMs, and Maximo.
"When is garbage day on my street?" "What's the snow removal bylaw?" "How do I appeal a parking ticket?" Answered in seconds against your live bylaw database.
Designed to absorb most Tier 1 bylaw and policy lookups.
Canadian French and English, switchable mid-call. Caller accent recognition. Official Languages Act compliant for federal and bilingual provincial contact centres.
Additional languages available (Mandarin, Punjabi, Tagalog, Arabic).
Ice storms, floods, power outages, public health events. Call volume 10x normal? AI scales elastically. Human agents focus on the complex 20%. No hold times, no callback backlog.
Architected for high-concurrency surge events.
Public Sector Compliance
MSP, AODA, OCIO, Treasury Board, we know the acronyms because we've worked with them.
Voice flows, agent console, and admin interfaces meet AODA and WCAG 2.1 AA. Accessibility statements available for procurement packages.
Canadian cloud regions only. No US failover, no offshore support. Meets OCIO and Treasury Board data residency requirements for provincial and federal work.
Standard public sector contract terms, SOC-compatible architecture, MFIPPA/FIPPA aligned data handling. Reference architectures available.
Dashboards that answer "how many calls did we handle, what was the top issue, where are we underperforming?", for council briefings, not data scientists.
Live Demo
Road and infrastructure reports are the top inbound reason for municipal 311 lines. Same AI, two channels, one case.