Canadian banks, credit unions, and wealth managers use ClarityCompanion to answer balance questions, lock cards, book advisors, and triage fraud alerts, without compromising OSFI, FINTRAC, or IIROC posture.
Financial Services Use Cases
Low-risk, high-volume inquiries are 80% of a retail contact centre's work. We take those. Your advisors focus on the advice.
Voice-authenticated lookups for balances, recent transactions, pending deposits. Plain-language answers, without digging through a menu tree.
Voice biometrics + step-up auth for sensitive actions.
"I lost my card." "I'm travelling to Portugal next week." Cards locked, unlocked, or flagged for foreign use in under 30 seconds, no advisor needed, no hold time.
Designed to remove the highest-volume card-services calls from the queue.
Mortgage renewals, investment reviews, commercial banking. AI routes to the right specialist's calendar, confirms appointments, handles reschedules, with CRM updates in real time.
Compatible with leading financial-services CRMs.
Automated fraud-alert calls: "Did you make this transaction?" Caller confirms or disputes. Confirmed fraud? Card locked, dispute opened, callback scheduled, all without waking the fraud team.
Works with Visa, Mastercard, and bank-internal fraud systems.
Financial Compliance
Federally regulated and provincially regulated financial institutions both have binding operational resilience and third-party risk requirements. We meet them.
OSFI's expectation for operational resilience and data residency is unambiguous, customer data stays in Canada. So do we.
Full B-13 / E-21 third-party risk assessment package: sub-processor list, business continuity plan, incident notification SLAs, exit procedures.
PEP and sanctions flags surface in real time during identification. Suspicious transaction patterns route to a human with full context. No automated money-movement on flagged accounts.
Full voice and transcript capture with legal-hold capability. Seven-year retention available for IIROC-regulated conversations, configurable by business line.
Live Demo
Suspected-fraud calls demand zero friction and zero mistakes. Card locked, card reissued, charge disputed, all before a human picks up.