Electric, gas, water, and telecom utilities use ClarityCompanion to absorb outage-day surge, answer billing calls, and handle service changes, without an emergency call centre ramp-up every time the weather turns.
Utility Use Cases
Regulated utilities have predictable call patterns and unpredictable surge events. We're built for both.
"Is my street out? When will power be back?" Answered against your OMS in real time with current crew status and estimated restoration. Built to stay online through storm-day surge.
Compatible with Oracle NMS, GE PowerOn, and CGI Advantage.
Balance questions, equal billing enrolment, low-income program eligibility (LEAP, OESP), payment plans. Answered against your CIS, with structured case creation on escalation.
Designed to remove routine billing calls from the queue.
Moving, new service, disconnection requests. Verifies identity, captures address and dates, opens the service order in your CIS, no agent required for the routine 80%.
Peak use in May-August (Canadian moving season).
Self-reported meter reads, name changes, mailing address updates, e-bill enrolment. The long tail of small account admin, fully automated.
Handles non-smart-meter territories gracefully.
Utility Compliance
OEB, AUC, BCUC, CRTC, every provincial utility regulator has specific call-handling expectations. We meet them.
Call answer metrics, abandoned rates, complaint handling, all tracked and reportable to provincial regulators. Nothing you report stops being true because an AI took the call.
Architected for storm-day concurrency. No queues collapsing, no emergency staffing. The AI handles the routine "is my power out" volume so your agents focus on the customers with medical-device concerns.
Gas smell, downed lines, arcing, water main break. Hard-coded to skip the IVR, skip the AI, go straight to emergency dispatch, regardless of call volume.
Canadian French and English. Additional language support for utilities serving diverse customer bases (Mandarin, Punjabi, Arabic, Tagalog).
Live Demo
Storm-event call volume can spike 40x in minutes. The AI holds the line, communicates status, and routes medical-critical customers to a human fast.