Canadian universities, colleges, and K-12 boards use ClarityCompanion to handle admissions questions, registrar calls, financial aid inquiries, and IT first-line support, at 11pm during add/drop, and every other peak.
Education Use Cases
Universities and colleges see 3-5x call volume in August and January. This is how you absorb it.
Application deadlines, program requirements, transcript submission, offer status. Answered against your admissions system and program database, in English and French.
Compatible with Slate, Ellucian Banner, and Workday Student.
Course add/drop, transcript requests, enrolment verification, degree audit questions. The high-volume, low-complexity work that buries a registrar's office every term start.
Designed to absorb routine registrar volume every term start.
OSAP status, bursary deadlines, scholarship eligibility, tuition payment options. Answered plainly against your SIS, with escalation to an advisor when the conversation needs judgment.
OSAP and provincial aid program-aware.
Password resets, LMS login issues, VPN access, email forwarding. The Tier 1 tickets that eat your helpdesk, resolved in voice or chat before they become a ticket.
Compatible with ServiceNow, Jira Service Management, and Freshservice.
Education Compliance
Post-secondaries and K-12 boards sit under provincial freedom-of-information and youth-protection regimes. We work inside them.
Agent and admin interfaces meet AODA requirements. Voice flows include accommodation handling (longer timeouts, simpler language, TTY routing) for students with disabilities.
Student data stays in Canadian cloud regions. Meets Ontario FIPPA/MFIPPA and BC FOIPPA requirements for personal information handling by educational institutions.
For K-12 deployments, default handling is stricter: no voice biometrics, no sentiment storage on minors, mandatory human escalation on safeguarding keywords.
Standard post-secondary procurement terms. Reference customers for pricing benchmarking. Works under standard OCIO and post-secondary Vendor of Record structures.
Live Demo
Application status is the most common call to admissions, especially in peak cycle. Deflect it, deliver a delightful moment, and free your counsellors.